Free UK Delivery on all orders over £40* Full details

Terms and Conditions

We've tried to keep our Ts and Cs as brief as possible. You won't find any jargon or legalese. As always, Campus Gifts just wants to work in partnership with our customers, so we hope you find this information answers any questions you may have. If not, please just get in touch.

About Us   |   Making A Purchase   |   Currency Converter   |   Regulations   |   Delivery Prices   |   Delivery Schedule   |   Back Orders   |   Tax Charges   |   Credit Card Security   |   Reaching Us   |   Privacy Policy   |   Returns Policy   |   Intellectual Property

About Us

Company Details

Address

CampusGifts - a subsidary of Temptation Gifts Ltd., Unit 2E, Woodlands Farm, The Vale, Chesham, Bucks, HP5 3NS, United Kingdom

Phone

01494 790424

Fax

01494 790425

Email

customerservice@campusgifts.co.uk

Company registration

www.campusgifts.co.uk is wholly owned by Temptation (Gifts) Ltd. Registered Office Unit 2E, Woodlands Farm, The Vale, Chesham, Bucks, HP5 3NS. Registered company number 02294820, registered in England.

Company VAT number

697782359

Company History and Philosophy

Please find details of the background and approach of Campus Gifts here on our main About Us page.

Making a purchase

How to Use the Site

Navigate through the site using the navigation bar at the top of every page. Many sections have subsections, so use the links on the section pages, to browse each subsection. Once you are viewing one of our "thumbnail pages" you will see small images and brief descriptions of our products. If you wish to, you can click on these small images to view larger images and more detailed descriptions.

Your Shopping Cart

Viewing the contents of your Cart

At any time you can check the contents of your shopping cart by clicking the "Basket" button at the top right hand side of every page.

Adding an item to your Cart

To add an item to your cart, click the "Buy" button which can be found on both the thumbnail view and the single-page view. You will be redirected to the Cart page for a couple of seconds (so you can see the item has been successfully added to your Cart) then you will automatically return to the page you were viewing and you can continue shopping.

Adding gift wrap or other ancillary products

If you wish to have your item professionally gift wrapped and ribboned for a charge of £2.95, check the Giftwrap checkbox next to the "Buy" button before clicking "Buy". Should you wish to add gift wrapping to an item already in your basket, you will need to remove it from the basket and then re-add it to your basket with Giftwrap selected.

The same processes apply on some items to adding a gift box, cellophaned Belgian chocolates, batteries, necklace extensions or other additional and ancillary products.

Removing an item from your Basket

If you place an item into your basket which you later decide you no longer wish to buy then you can remove it by clicking "Basket", selecting that item in the checkbox in the Remove column, and clicking Update.

Changing the quantity of an item

If you would like to buy more than one of any item you can amend the quantity field next to the Buy button at the time of purchase. The default quantity will always be 1. Alternatively you can amend the quantity of items already in your Basket by going to Basket, amending the quantity and clicking Update.

The Checkout

Confirming your purchase on CampusGifts.co.uk

When you have finished browsing and are ready to purchase your goods, go to the checkout by clicking the Checkout button on the right hand side of every page, or by clicking Checkout Now on the Basket page. On the first checkout page, your order totals including shipping will be confirmed and you can enter your billing address details, and delivery address details if they are different. You will be required to enter your name, e-mail address, home address and telephone number.

(This information is required so that we are able to send you your receipt and goods, or contact you if there are any problems with your order. Your details will never be transferred or sold to a third party. For more information on our privacy policy see below.)

Then click Next. On the second checkout page you will be required to choose your delivery method and you can enter any notes to our staff, and/or coupon code you may wish to enter. Click Next. On the final checkout page you can confirm your order details and click Next to be transferred to secure payment pages.

Choosing how to pay - credit/debit card or PayPal

You will be transferred to a secure webpage hosted by leading payment service provider, SagePay. Here you can select which credit or debit card you'd like to use. We accept Mastercard, Visa, Visa Debit (Delta), Visa Electron and Maestro cards. Alternatively you can choose to pay by PayPal.

Paying by credit or debit card

Having selected a card to use, you will need to enter your credit card details to complete your order. You need not have any concerns over the security of these details as all the credit cards will be encrypted on the site. For more information please have a look at our Credit Card Security Section.

Paying by PayPal

Having selected PayPal you can either log in to your account or create one, and follow on screen instructions to confirm your payment.

Receipt Page

Once your transaction is authorized you will be redirected to the CampusGifts.co.uk Receipt page showing details of your order, and you will receive an automated email as written confirmation of our receipt of your order and your payment. This page and/or this email can be printed for your records. If you wish to place another order or continue browsing the site click Done, otherwise close the window or navigate away.

Ordering by Telephone

If for any reason you would prefer to place your order over the phone you are welcome to do so. You can call our helpful and friendly customer service team between 9am and 5:30pm GMT Monday to Saturday, on +44 1494 790424. They will process your order securely and responsibly on your behalf and take credit/debit card payment over the phone.

If you do not wish to provide your credit/debit card details either over the internet or over the phone, it is still possible to shop with us, and pay by cheque. Please contact our customer service team to discuss details. If you pay by cheque we reserve the right to delay dispatch of your goods until your cheque has cleared.

Order Acceptance

Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will only occur when the items have been dispatched and a confirmation of dispatch has been sent.

Currency Converter

Using the Converter

On the top right hand side of every page is a Currency Converter. Click over the text "converts to approx" to open a menu and choose a different currency in which to display all the prices on the site. You can display our GBP prices in USD (US dollars), EUR (euros), JPY (Japanese yen), or AUD (Australian dollars). Having clicked a currency, the menu will disappear and the current conversion rate of that currency with £1.00 GBP will be displayed. All prices throughout the site will be displayed, converted at that rate, in the selected currency.

Currency Rates

The international currency rates are automatically updated every day from a feed sourced from international markets and the Reuters news agency. The rates are automatically updated on this site and will change from day to day with market fluctuations. If an updated international rate is not available on any given day for any reason the previous available rate will be displayed.

How You Will Be Charged

CampusGifts is wholly owned and run by Temptation Gifts Ltd., a UK based business which carries out all its transactions in GBP (£ sterling). Your credit or debit card statement will show the charge in £s. The amounts displayed when using the currency converter are of necessity close approximations and should not be misconstrued for a contractual agreement over the exact amount in the displayed currency.

Converted prices do not take into account any overseas transaction fees your bank or credit card company may levy on such a purchase.

Currency Converter - Legal Disclaimer

While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty.

The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers.

Regulations

The Waste Electrical or Electronic Equipment (WEEE) Directive Compliance

Waste Battery Regulation

Under the Waste Battery Regulations, CampusGifts.co.uk are now offering a take back scheme for all portable waste batteries if you return them to our head offices in person. PLEASE DO NOT POST. Alternatively, you can find your local waste portable battery recycling facility at http://www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

Waste Electrical and Electronic Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Recycling reduces the environmental and health risks associated with sending electrical goods to landfill. We are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

Customers must return their like-for-like WEEE item to us within 30 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should be marked with the crossed-out wheeled bin symbol and be disposed of separately from normal household waste.

Delivery prices

Within the UK

Standard delivery within the UK is charged at a rate of £3.99. Courier delivery is available for just £6.99.

Delivery Class Delivery Time Delivery Charge Orders over £40**
Standard Delivery Up to 5 working days £3.99 FREE*
Premium Delivery 1 - 3 days £4.99 £1.00
Courier Delivery 1 - 2 workings days £6.99 £3.00

*PLEASE NOTE: Certain items are excluded from our Free UK Delivery offer. These items are clearly indicated within their product description and within the checkout process.

Personalised Gifts

Many Personalised gifts are excluded from our Free UK Delivery offer as they are packaged and dispatched from a separate location. Personalised items may take longer than our standard delivery times, and Premium or Courier delivery may not be available. This information will be clearly indicated on the affected items.

** Gift Experiences

Gift experience vouchers are excluded when calculating shopping cart total. These items qualify for free UK delivery, but are supplied and dispatched separately.

Free UK shipping on Carrie Elspeth

Orders containing only Carrie Elspeth jewellery qualify for optional free delivery. These orders are sent using our Standard UK Delivery method. Please allow up to 5 days for delivery.

£0.75 Shipping on Greeting Cards

Orders containing only greeting cards qualify for special 75p delivery. These orders are sent using our Standard UK Delivery method. Please allow up to 5 days for delivery.

International Delivery

For international delivery, shipping price varies with spend. Fast, signed-for courier delivery by FedEx is also available to all international destinations.

North America

Our North America delivery region includes the United States of America and Canada

Order Product Value Standard International Price FedEx Delivery Price
upto £10.00 £7.99 £17.99
£10.01 - £25.00 £9.99 £19.99
£25.01 - £50.00 £16.99 £24.99
£50.01 - £75.00 £24.99 £29.99
£75.01-£100.00 £29.99 £39.99
£100.01-£200.00 Not Available £49.99
Over £200.00 Not Available £49.99

Europe

European delivery is split into two regions - European Union and Rest of Europe. Please see below for full details of country categorisation.

Order Product Value European Union Rest of Europe
Standard International Price FedEx Delivery Price Standard International Price FedEx Delivery Price
upto £10.00 £4.99 £19.99 £6.99 £19.99
£10.01 - £25.00 £7.99 £24.99 £8.99 £24.99
£25.01 - £50.00 £9.99 £29.99 £10.99 £29.99
£50.01 - £75.00 £14.99 £34.99 £15.99 £34.99
£75.01 - £100.00 £19.99 £39.99 £24.99 £39.99
£100.01 - £200.00 Not available £49.99 Not available £49.99
Over £200.00 Not available £54.99 Not available £54.99

For delivery purposes, the European Union region includes the following 28 EU member states and European ministates:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Vatican City
Rest of Europe includes Turkey and non-EU European countries:
Albania, Andorra, Belarus, Bosnia and Herzegovina, Faroe Islands, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Montenegro, Norway, San Marino, Serbia, Switzerland, Turkey

Order Product Value Standard International Price FedEx Delivery Price
upto £10.00 £7.99 £24.99
£10.01 - £25.00 £9.99 £29.99
£25.01 - £50.00 £16.99 £39.99
£50.01 - £75.00 £29.99 £49.99
£75.01-£100.00 £39.99 £54.99
£100.01-£200.00 Not Available £59.99
Over £200.00 Not Available £69.99

Australasia & Far East includes:
Australia, Cambodia, China, Hong Kong, Japan, Korea (Republic of), Lao PDR, Macao, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, Timor-Leste, Vietnam

Rest of World

Product Order Value Standard International Price FedEx Delivery Price
upto £10.00 £7.99 £29.99
£10.01 - £25.00 £9.99 £34.99
£25.01 - £50.00 £16.99 £44.99
£50.01 - £75.00 £29.99 £54.99
£75.01 - £100.00 £39.99 £59.99
£100.01 - £200.00 Not Available £69.99
Over £200.00 Not Available £79.99

Extremely rarely, in the event of unusually heavy orders going to overseas destinations, these shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order.

Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.

Please note - orders to China must be sent via FedEx and must be below £100 in value

Due to strict import regulations, we are only able to send orders below £100 to China and its provinces unless an Importer Customs Registration code is provided. All orders must be sent via our FedEx service.

Please note - we cannot send orders to Russia, Ukraine or Indonesia

Due to a high incidence of orders being rejected by the Russian Customs Office, and the extremely high costs incurred by Campus Gifts when trying to reclaim these parcels, we have been forced to suspend all services to the Russian Federation.

Unfortunately we have also been forced to remove Ukraine and Indonesia as a billing or delivery options due to the high occurrence of fraudulent transactions originating from addresses in these areas.

To our many valued customers from these countries, we can only apologise for any inconvenience. Obviously we regret the loss of your business with us, and we are sorry to have to disappoint you. We hope you understand.

Delivery Schedule

Having received a valid order, CampusGifts.co.uk will aim to dispatch your goods the same working day or the following working day. Orders received over the weekend (after midday on Friday) will be dispatched on a Monday. You will be contacted by email on the day your order is dispatched.

Deliveries within the United Kingdom

Standard Delivery

Standard Delivery orders to UK mainland addresses are sent by Royal Mail post or courier. Your order should arrive at the designated delivery address within 5 working days of dispatch, but in rare instances parcels can be delayed. This is not a tracked service. If you are not in when the postman arrives, he (or she) should leave a card. You can then collect your parcel from your local post office or sorting office.

Premium Delivery

Premium Delivery orders to UK mainland addresses are sent by Royal Mail 1st Class post or Courier. Your order should arrive at the designated delivery address within 1 - 3 days.

Courier Delivery - order by 3pm

If you select Courier Delivery and place your order before 3pm, your order will be dispatched on the date of order and will arrive the following working day (Monday - Fridays, Bank Holidays excluded) by courier. Courier orders require a signature upon delivery. Deliveries usually take place between 8am - 6pm, but during peak periods the delivery window may be extended to 8pm. If you are out when the driver arrives he or she will leave a card and you can arrange redelivery or collect from your local depot.

This applies to all orders placed by 3.00pm, Monday to Thursday. The weekend complicates matters - please read the following schedule carefully:

Any orders for Courier Delivery placed after 3pm on a Thursday and before 3pm on a Friday will be dispatched on Friday and delivered on Monday or Tuesday.

Any orders for Courier Delivery placed after 3pm on a Friday or on Saturday or Sunday will be dispatched on Monday and delivered on Tuesday or Wednesday.

Exemptions: Please note that this service is ONLY available to mainland UK addresses. Deliveries to Northern Ireland, the Scottish Highlands & Islands and the Channel Islands can only be sent by Royal Mail, premium services are not available. See below for a full list of postcodes exempt from using our courier service.

Please note that an email address and/or mobile phone number will be provided to our Courier Delivery partners to allow customers to receive notifications on the progress of their delivery and to give customers the option of providing additional delivery instructions. If you would prefer this information not to be shared, please let us know when placing your order.

Exempt postcodes

AB

31-56

BT

ALL - Northern Ireland

FK

ALL - Falkirk

GY

ALL - Guernsey

HS

ALL - Outer Hebrides

IM

ALL - Isle of Man

IV

ALL

JE

ALL

KA

27, 28

KW

0 - 17

PA

20-78

PH

15-99

TR

21-25

ZE

ALL - Shetland Islands

 

Deliveries to Overseas destinations

Deliveries sent by International Standard will be shipped with Royal Mail and their international partners, and you should receive them within approximately 2 weeks of placing your order. We cannot guarantee the efficiency of all national and international postal services, but in our experience they prove very reliable.

All deliveries shipped by FedEx courier delivery will arrive within 1-3 days. They will require a signature upon delivery.

International delivery - exemptions, taxes and surcharges

The customer takes responsibility for payment of all duties, taxes and customs charges pertaining to their order. Extremely rarely, in the event of unusually heavy orders going to overseas destinations, our shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.

If the customer is unable to or refuses to accept a parcel (except where it is damaged or faulty), the customer will be responsible for any customs fees or delivery charges incurred by us. Any charges will be deducted from any goods refund.

Back Orders

We invest a great deal of money in stockholding, warehousing and stock control software in order to stay in stock of all our products at all times, and to ensure that the website is always updated when a product goes out of stock. However unfortunately these systems are not perfect and subject to human error, so occasionally we get caught out and an item is shown as being in stock when in fact it is not. This happens most often when two people order the last remaining item in very quick succession virtually simultaneously.

If part of your order is not in stock at the time you place your order, our standard policy is to dispatch the order as fully as possible and to refund you the difference for any items we have not sent. For international orders this also includes a refund for any extra shipping charge generated by the value of the item(s) we have not sent. We believe that this policy gives us the best chance of providing the best customer service possible under the circumstances: returning our customers' money immediately and leaving it to them to make alternative arrangements here or elsewhere should they choose to do so.

Occasionally if we know an item will shortly be coming back into stock - or if a customer orders a very large quantity of stock which we have to source specially - we will hold the order until the stock is available. Under these circumstances we will contact the customer as quickly as possible to explain the situation and to confirm that a short delay will be acceptable. This contact will be made within three working days, or immediately in the case of Courier Delivery or FedEx orders. We will keep the customer informed on progress as we await delivery of the stock we need.

Tax Charges

All prices include VAT at 20%.

Credit Card Security

Using Sage Pay for complete security

When shopping at CampusGifts.co.uk all credit card details are safe, because the payment pages we use are completely secure.

From the Checkout page of our site you will be automatically redirected to secure pages hosted by Sage Pay, who are our industry-leading Payment Service Provider. They use SSL technology, (which is an industry standard "secure sockets layer" and displays the "Gold Padlock" in your browser window). This technology allows for the encryption of confidential information such as your credit card details. Any information that you enter into the computer which is then passed to their website is secure, which means that in the unlikely event of the information being intercepted by someone else, it cannot be read.

Did you know..?

Surveys suggest that when paying your bill by credit card in a restaurant the risk of credit card fraud is 100 times greater than shopping on the internet. The encryption technology used by most sites virtually eliminates fraud on the internet.

Saved card details

All debit and credit card details are stored securely by Sage Pay, an industry-leading Payment Service Provider that follows strict data security guidelines and maintains the highest level of PCI-DSS compliance. You will be required to enter your card's 3-digit security code (CVV2) to authorise payments when checking out.
Campus Gifts only have access to the last 4 digits of the card number and the card expiry date for identification purposes - no other card data is stored within our systems.

Reaching Us

We're an established company, with a full time internet customer service department as well as shops, offices, warehousing, and a quarter of a century in business behind us. So getting in touch couldn't be easier:

Email us at:

customerservice@campusgifts.co.uk

Call us on:

01494 790424 9am - 5:30pm Mon-Saturday

Call us from overseas on:

+44 01494 790424 9am - 5:30pm Monday - Saturday(Google "time in london" to confirm any time difference from your location)

Write to us at:

Campus Gifts - a subsidary of Temptation Gifts Ltd., Unit 2E, Woodlands Farm, The Vale, Chesham, Bucks, HP5 3NS. UK.

Privacy Policy

Campus Gifts are dedicated to protecting the privacy of our customers and those that visit our website.

Please see our Privacy and Cookies page for more detailed information on the data that we collect and our policy for its use.

Data Protection

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998. We will not e-mail you in the future if you do not want us to do so. We will not pass your e-mail address to other traders under any circumstances.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. The information we will collect includes: your name, address, phone number, e-mail address, and credit/debit card details (which are inaccessible even to us from moment of purchase). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.

In accordance with the law, you can if you wish check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law. In the unlikely event that we intend to transfer your information outside the EEA (European Economic Area) we will obtain your consent first.

If you have any questions about privacy, please email: customerservice@campusgifts.co.uk

Cookies

Cookies are used on most e-commerce websites including this one to keep track of the contents of your shopping cart, and to store delivery addresses if the address book is used and to store details of recently viewed products.

You can turn off cookies within the Microsoft Internet Explorer browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies, but you can of course browse online and place an order over the phone by calling 01494 790424.

Returns Policy

This does not affect your statutory rights as a consumer. In the towns where we have our high street stores, the name Campus Gifts is synonymous with smiling, friendly, helpful customer service.

We are always happy to see the customer's point of view and genuinely upset if a customer has any reason to feel unhappy or dissatisfied with the products or service they receive. The same philosophy underpins our website policies on returns and refunds.

We wish to be as fair and generous as it is possible to be, within some limits established to protect ourselves against online fraud or unscrupulous characters.

Dissatisfaction caused by CampusGifts

We do everything we can do to ensure we send you the gifts you require in perfect condition by the date you require them.

However, sometimes things can go wrong. If you are dissatisfied with any aspect of your order or customer service experience, and the problem is our fault or the fault of one of the companies we use to ship your order to you, we will take steps to resolve the problem entirely at our own expense.

Please note: We are unable to accept returns or process refunds in any of our high street stores. Please contact our online customer service team directly if you have any problems or queries.

See below for details.

Damaged goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report a damaged item within 14 days will invalidate your right to any refund or replacement.

We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Incorrect or missing goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order. Failure to report incorrectly sent goods or goods missing from your order within 14 days will invalidate your right to any refund or replacement.

If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Goods not as described - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order. Failure to report goods not as described within 14 days will invalidate your right to any refund or replacement. If when your goods arrive they are not as we have described them on the website, or if they do not match the photograph we are displaying online, you are of course entitled to a refund or a replacement.

We will need you to explain clearly what the problem is, and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the unwanted goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

Faulty goods - please inform us within 90 days

If your item is faulty or develops a fault soon after purchase, please contact us by phone or email as soon as you notice the fault, and no later than 90 days after receipt of your goods. Since we have no way of knowing what treatment a product has received once it arrives with the customer, Campus Gifts will not accept responsibility for goods after more than 90 days.

We will need you to explain clearly which item or items are faulty and we will refund the price you paid for the goods or arrange for replacement goods to be sent to you. If our customer service team asks you to return the damaged goods to us, you can do so at our expense with a prepaid returns label available upon request.

We do not wish to cause further inconvenience and only require items to be returned within 30 days of our requesting their return, so you can drop the return into your local post office at your convenience.

International orders

Please note that in the case of orders to international destinations it is our policy always to issue refunds, rather than sending replacement goods. Any refund will include a refund for any extra shipping charge generated by the value of the goods which you inform us are damaged, faulty, or which have not arrived.

Dissatisfaction caused by customer error or decision

If you are dissatisfied with any aspect of your order or customer service experience, but the issue can reasonably be seen to be partially your own responsibility, we still want to help. But we will ask you share with us the cost of putting right anything which may have gone wrong. See below for details.

Incorrect details - please inform us immediately

If upon placing your order you realize you have entered some details incorrectly, whether product, billing, contact or delivery details, please inform us straight away by email or telephone to minimize any disruption. If your order has not yet been processed, we can try to make changes and sort everything out for you.

However we seek to process all orders in the shortest possible timeframe so if you delay and we have already dispatched your order, you will be responsible for the cost of returns and redeliveries.

Unwanted or mis-ordered goods - please inform us within 14 days

Please contact us by phone or email within 14 days of receipt of your order.

Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement.

It may be that when the goods arrive you change your mind, or you realize you accidentally bought the wrong thing. That's OK, we all make mistakes and we're all entitled to be a bit contrary once in a while!

Please just get in touch and explain clearly which items you don't want, and whether or not you'd like something else instead. Our customer service team will ask you to return the unwanted goods to us at your own expense. Please ensure they are returned in perfect condition and packaged securely, because you will only be eligible for a refund or replacement once we have received the goods and confirmed they are in re-saleable condition.

Once we have confirmed satisfactory receipt we will as per our previous agreement either refund you the price paid for the goods or dispatch replacement goods of equal value.Should you request replacement goods of greater or lesser value, a partial refund or secure surcharge will be arranged by the customer service team.

NB: For reason of hygiene we will not accept earrings or underwear returned for any reasons other than fault or damage.

Mis-entered delivery details

If you have entered delivery details incorrectly, we will help you arrange redelivery to the correct address at your own expense. If as a result of incorrect delivery details a parcel is returned to us by the Post Office or one of our courier firms, we can arrange redelivery to the correct address for payment of a further standard shipping charge.

Returning Goods

If you wish to return goods to us, or if you are asked to do so by our customer service team, you may use a prepaid returns label (available upon request) if authorized to do so by the Terms above or verbally or in writing by our customer service team. If you use this prepaid returns label without authorization, we reserve the right to deduct the cost of return from any refund issued for returned goods.When you return goods to us, please enclose information pertaining to the return. The information we need is:

  1. Your name and order number.
  2. Written confirmation of what items you have returned
  3. Written confirmation of the reason for your return
  4. Written request for either refund or replacement as appropriate.
  5. Please also tell us whether or not you have already contacted our customer service team regarding this return.

If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.

Proof of breakages

Campus Gifts reserves the right to ask customers to provide photographic evidence of broken or damaged goods at our discretion.

Intellectual Property

The content of the Website is protected by copyright, trademarks, database and other intellectual property rights. Copyright extends to the design of the website, all photographs on it and its marketing materials. Any use of the website or its contents, images, design including copying, storing, modifying, reproducing other than for personal non-commercial use without prior written permission is strictly prohibited. For any queries please contact customerservice@campusgifts.co.uk.