About Us
Making A Purchase
Currency Converter
Shipping And Handling
Delivery Schedule
Back Orders
Tax Charges
Credit Card Security
Guarantee
Reaching Us
Privacy Policy
Returns Policy
Delivery ScheduleU.K. Standard Delivery - updated February 2nd 2010Having received a valid order, CampusGifts will aim to dispatch your goods the same working day, or the following working day. Orders received over the weekend (after midday on Friday) will be dispatched on a Monday. Standard Delivery orders to UK mainland addresses are sent either by Royal Mail or using an overnight courier company. You should expect your order to arrive at the designated delivery address within 1 - 3 days of dispatch, but please allow up to 5 working days for delivery . Deliveries to Northern Ireland, the Scottish Highlands & Islands and the Channel Islands must be shipped via Royal Mail. See HERE for a full list of postcodes exempt from the independent courier service. Please allow up to 5 working days for delivery. What happens if you are out when your order is delivered? You have the option to send your order to whatever address you choose. We cannot arrange a specific time for delivery as this is out of our hands. For your convenience, if you select Standard Delivery you will NOT be required to sign for the parcel. If there is somewhere safe for the parcel to be left, the driver will leave it for you. If there is no appropriate and/or discreet location, the courier driver will leave a card. You can then contact them to rearrange the delivery or to go to their nearest depot and collect the parcel yourself. U.K Next Day Delivery Orders sent via our Next Day Delivery service will always be dispatched on the date of order and will arrive the next working day by courier. This applies to all orders placed by 4.00pm, Monday to Thursday. Any orders for Next Day Delivery placed after 4pm on a Thursday and upto 4pm on a Friday will be dispatch on Friday and delivered on Monday. Any orders for Next Day Delivery placed after 4pm on a Friday or on Saturday or Sunday will be dispatched on Monday and delivered on Tuesday. These parcels will require a signature on delivery. Please note that this service is ONLY available to mainland UK addresses. For exempted postcodes see HERE. If you have ordered Next Day delivery but live in these locations, we will dispatch via Royal Mail and refund you the £1.50 difference in postage charge. Please allow upto 5 working days for delivery. What happens if you are out when your order is delivered? You have the option to send your order to whatever address you choose. We cannot arrange a specific time for delivery as this is out of our hands. If you select Next Day delivery a signature is required. Should delivery be attempted when you are out the courier company will leave a card. You can then contact them to rearrange the delivery or to go to their nearest depot and collect the parcel yourself. Overseas Delivery Having received a valid order, CampusGifts will aim to dispatch your goods the same working day, or the following working day. Orders received over the weekend (after midday on Friday) will be dispatched on a Monday. All of these orders will be shipped with Royal Mail and their intrnational partners, and you should receive them within approximately 2 weeks of placing your order. Again, we cannot guarantee the efficiency of all national and international postal services, but in general they prove very reliable. |
Back OrdersWe try to stay in stock of all our products at all times, but sometimes we get caught out. If your item is not in stock at the time you place your order we will send it on later, but you will always be e-mailed with the option to cancel your order if you would rather not wait. |
Tax ChargesAll prices include VAT at 15%. |
Credit Card SecurityUsing PROTX for complete securityWhen shopping at CampusGifts.co.uk all credit card details are safe, because the payment pages we use are completely secure. From the Checkout page of our site you will be automatically redirected to secure pages provided by PROTX, who are our industry-leading Payment Service Provider. They use SSL technology, (which is an industry standard secure sockets layer and diplays the "Gold Padlock" in your browser window). This technology allows for the encryption of confidential information such as your credit card details. Any information that you enter into the computer which is then passed to their website is secure, which means that in the unlikely event of the information being intercepted by someone else, it cannot be read. Did you know..? Recent surveys suggest that when paying your bill by credit card in a restaurant the risk of credit card fraud is 100 times greater than shopping on the internet. The encryption technology used by most sites virtually eliminates fraud on the internet. |
GuaranteeThis does not affect your statutory rights as a consumer.*The CampusGifts promise At CampusGifts.co.uk we will do everything we can to ensure that we send you the gifts you require in perfect condition by the date you require them However, sometimes things can go wrong. The goods may not be what you ordered, they may have been damaged in transit, or you may just not like what you see when it arrives. We want you to feel totally confident that if, for any reason at all, you are not completely happy with your purchase, you can return it to us at our expense, and we will refund your original payment in full. Unhappy with your purchase? Let us know you wish to return the goods. (within 24 hours of receiving your goods if possible). We will refund you the cost of posting the goods back, to make sure you're not out of pocket for this expense. Return the goods to us (free of charge) in their original packaging. If you have lost or destroyed the packaging, please try to use something equivalent so that the goods are not damaged or further damaged on their way back to us. Please also enclose your original receipt or a copy if you prefer, so we can identify you easily. We will refund your original credit card payment in full, in adition to any postage expenses we have covered for you, once we have received the goods. What if there's a problem later on? We are proud of the quality of the products we stcok and sell and would expect you to be able to enjoy them long into the future. However it is possible that you may have reason to be dissatisfied with your purchase at a later date. For example you may have bought something which stops working even though it has been subject to only normal usage. Under these circumstances, contact us by email, (sales@CampusGifts.co.uk) and a member of our sales team will contact you by email or by telephone to try to solve the problem. Sometimes these things can be sorted out with a little advice from one of our trained personnel, but if it involves returning the goods to us for replacement, then we will apply the same procedure as above. * Statutory Rights: The Consumer Protection (Distance Selling) Regulation 2000 states that all customers have the right to cancel their contract within seven working days, from the day after the delivery date of the goods. |
Reaching UsWe're part of a real company a full time internet customer service department, as well as shops, offices, warehousing, and a quarter of a century in business behind us. So getting in touch couldn't be easier:Email us at sales@CampusGifts.co.uk Call us on 01494 790424 9am - 5pm Mon-Fri Call us from overseas on +44 01494 790424 9am - 5pm Mon-Fri (Just Google "time in london") Or write to us at A division of Temptation Gifts Ltd. Unit 2E Woodlands Farm The Vale Chesham, Bucks HP5 3NS United Kingdom |
Privacy PolicyData ProtectionWe are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Conduct. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.We will not e-mail you in the future if you do not want us to do so. We will not pass your e-mail address to other traders under any circumstances. What may be recorded The type of information we will collect about you includes: Your name, address, phone number, e-mail address, and credit/debit card details (which are inaccessible even to us from moment of purchase). We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct them promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. In the unlikely event that we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should e-mail sales@CampusGifts.co.uk Cookies Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
Returns PolicyIf you don't like, you don't have to keep it!It is as important to us as it is to you that you be completely happy with your purchase. If for any reason you are not, please contact us straight away by phone or email and we will do everything we can to resolve the problem. We can offer replacements, alternatives or if needs be, we will pay for you to return the item to us and refund your payment in full. See "Guarantee" section, above, for more details. |
All major credit & bank cards accepted         Payments are taken via an SSL-encrypted connection to Sagepay - a secure payment gateway, certified to the highest PCI-DSS industry standards in data security and protection. |
